Job Title

Job Description Summary

Job Description

• Monitor collections and coordinate default proceedings
• Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives
• Provide management and leadership to property staff, including hiring and performance management
• Develop comprehensive annual inspection process for properties; complete weekly, monthly, quarterly, annual inspections as required for a specific asset, C&W's best practices, and/or client requirements
• Develop operating and capital budgets, track variances, oversee the completion of CAM reconciliations, and ensure smooth recovery process
• Bid, negotiate, and manage conformity with vendor contracts in accordance with C&W's contract requirements or client requirements
• Maintain interface with third-party owners and accounting team to ensure total contract compliance, including preparation of accurate and timely reporting
• Coordinate and oversee on behalf of client, all tenant and building construction work to ensure timely and accurate completion of all construction work at property
• Participate in client team meetings and ensure effective communication between team members in order to achieve client's goals and objectives
• Provide and foster positive relationships with tenants/guests, external clients, and internal clients
• Maintain regular attendance in compliance with C&W standards, as required by scheduling, which will vary according to the needs of the hotel.
• Assist with managing the Front Desk operation; in addition to providing support to other departments in the hotel (Housekeeping and Maintenance)
• Provide strong lobby presence to assist front desk agents and guests when needed
• Ensure all areas of the lobby, common areas and guest rooms are functioning to C&W standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, signage standards)
• Handle guest's special requests and customer complaints professionally and expeditiously
• Oversee and perform all other front desk duties and responsibilities.
• Investigate and handle complaints, disturbances, emergencies, etc. during shift
• Manage Employee Payroll, track attendance, time edits, and conduct call-around for OT as needed
• Coach, train, counsel associates and administer discipline as needed
• Attend all hotel required meetings and training.
• Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Participate in M.O.D. coverage as required.
• Handles all direct bill account billing and accounts receivable while tracking account balances.
• Oversee and coordinate FLSD program

• Communication Proficiency (oral and written)
• Problem Solving/Analysis
• Leadership Skills
• Teamwork Orientation
• Time Management Skills
• Customer/Client Focus (internal and external)
• Financial Acumen

• Bachelor Degree in Business Administration or related discipline preferred

• 3+ years of real estate property management or related experience

• Fire Life Safety Director designation or in process
• Strong knowledge of finance and building operations
• Ability to analyze, prioritize, and delegate
• Ability to effectively manage a team of professionals, including both employees and vendors
• Advanced knowledge of Microsoft Office Suite
• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
• Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

PHYSICAL DEMANDS

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.