Property Manager/Hotel Operations Manager
New York, NY 
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Job Description

Job Title

Property Manager/Hotel Operations Manager

Job Description Summary

Responsible for the management of a property (or group of properties) for a client and fulfill the manager's obligations under the terms of the property's management agreement.

Job Description

Essential functions and responsibilities
  • Monitor collections and coordinate default proceedings
  • Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives
  • Provide management and leadership to property staff, including hiring and performance management
  • Develop comprehensive annual inspection process for properties; complete weekly, monthly, quarterly, annual inspections as required for a specific asset, C&W's best practices, and/or client requirements
  • Develop operating and capital budgets, track variances, oversee the completion of CAM reconciliations, and ensure smooth recovery process
  • Bid, negotiate, and manage conformity with vendor contracts in accordance with C&W's contract requirements or client requirements
  • Maintain interface with third-party owners and accounting team to ensure total contract compliance, including preparation of accurate and timely reporting
  • Coordinate and oversee on behalf of client, all tenant and building construction work to ensure timely and accurate completion of all construction work at property
  • Participate in client team meetings and ensure effective communication between team members in order to achieve client's goals and objectives
  • Provide and foster positive relationships with tenants/guests, external clients, and internal clients
  • Maintain regular attendance in compliance with C&W standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Assist with managing the Front Desk operation; in addition to providing support to other departments in the hotel (Housekeeping and Maintenance)
  • Provide strong lobby presence to assist front desk agents and guests when needed
  • Ensure all areas of the lobby, common areas and guest rooms are functioning to C&W standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, signage standards)
  • Handle guest's special requests and customer complaints professionally and expeditiously
  • Oversee and perform all other front desk duties and responsibilities.
  • Investigate and handle complaints, disturbances, emergencies, etc. during shift
  • Manage Employee Payroll, track attendance, time edits, and conduct call-around for OT as needed
  • Coach, train, counsel associates and administer discipline as needed
  • Attend all hotel required meetings and training.
  • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
  • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
  • Participate in M.O.D. coverage as required.
  • Handles all direct bill account billing and accounts receivable while tracking account balances.
  • Oversee and coordinate FLSD program
Key Competencies
  • Communication Proficiency (oral and written)
  • Problem Solving/Analysis
  • Leadership Skills
  • Teamwork Orientation
  • Time Management Skills
  • Customer/Client Focus (internal and external)
  • Financial Acumen
Important Education
  • Bachelor Degree in Business Administration or related discipline preferred
Important Experience
  • 3+ years of real estate property management or related experience
Additional Eligibility Qualifications
  • Fire Life Safety Director designation or in process
  • Strong knowledge of finance and building operations
  • Ability to analyze, prioritize, and delegate
  • Ability to effectively manage a team of professionals, including both employees and vendors
  • Advanced knowledge of Microsoft Office Suite
  • At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
  • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.aap/eeo statementC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.other dutiesThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
3+ years
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