We are currently recruiting for a Bilingual Customer Service Representative for a company located in West Bend, WI
Up to $20/hr
1st shift with some Saturday work
Can work from home after training
The primary function of this position is to accept incoming calls to assist customers with anything from simple questions, to setting up payment arrangements, verification of new orders, etc. This position is responsible for providing efficient, friendly service to all the loan holders and distributors.
Essential Duties and Responsibilities:
Make outbound calls for the verification and set up of new loans
Take incoming phone calls from customers to answer questions regarding their existing loan or to help them make payments on their delinquent or non-delinquent account
Take incoming phone calls from new customers for verification of their new loan application
Direct miscellaneous incoming calls to the appropriate person/department
Prepare and send correspondence regarding customers inquiries via mail, email and website
Use skip tracing or other methods to locate customers
Contact distributors to resolve customer issues with merchandise, delivery or installation of products purchased
Process credit/loan disputes or verification questions as requested
Requirements and Qualifications:
Bilingual in English and Spanish
High school Diploma or Equivalent
Customer Service experience is required
Must have excellent phone etiquette with a pleasant attitude
Must have excellent written and verbal communication skills
Must have patience and the ability to stay calm in difficult situations
Must be detail-oriented and a self-starter
Must be able to prioritize and make decisions
Must be able to work a flexible schedule, including some nights and Saturdays
Must be able to learn new concepts quickly
Must have general typing skills
Must be able to work well individually and as part of a team