Under the direction of the Director of Customer Service, the CS Inside Sales Representative (CS-ISR) will focus on customer retention and sales growth. The CS-ISR will work with new/existing leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. Also work from a designated list to contact customers and educate them on Bradley products. The CS-ISR will have an active role in pipeline management as well as overseeing or managing larger, complex projects.

**This role is located at our Menomonee Falls, WI location. Hybrid work options available once trained.

Here's how you'll contribute:

• Analyze product cost and market price to determine competitive package pricing and package discounts for applicable products.
• Directly responsible for customer's Online / Catalog content (when applicable)
• Trade Show / Corporate Event participation
• Introduce New Products to accounts; being an active participant in the launching of new products.
• Manage the hand off of estimating and order processes for key dedicated accounts from pre-order inquiry through shipment and after-sale activity when appropriate.
• Responsible for pre-order inquiry through shipment and after-sale activity for larger, complex projects.
• Provide product knowledge expertise by answering questions and resolving internal and external customer issues.
• Consult with Regional Managers, Business Development Managers and Product Management in the discovery of new sales opportunities and providing feedback to these and other Departments.
• Perform key assigned account documentation set up, maintain updates, and monitor sales figure reporting.
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.
• Continuously evaluate, identify, and lead process improvements that positively impact the customer experience.
• Own and drive process improvement for key metrics.
• Works with sales and marketing management to study and develop sales and marketing strategies to support strong national account relationships.
• Develop sound relationships with operations to formulate strategies for future national accounts and meet regularly to review current and future customer needs and/or issues
• Work with international distributors to determine project details and requirements.
• Call on foreign architects, contractors, and engineers to introduce Bradley product as well as refer potential in-country meeting opportunities to outside sales.
• Assist in product training, email campaigns, and organization of customer visits.
• Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Pricing & Negotiations, Inside Sales, Legal & Finance Teams, etc.
• Create and analyze reports as needed to support customers, processes, metrics, and projects. Demonstrate a willingness to understand and own reports/metrics in support of continuous improvements.
• Ability to work effectively across all bullpens in support of the entire Customer Service team.
• Other related duties and projects as required.
• Travel, as needed to, events, job sites, etc. (10%)

*Essential duties and responsibilities.

Here's why we want you:

• College Degree or Associate degree in Sales/Business preferred or related business experience considered
• 5 or more years' applicable career experience related to the role, such as Inside Sales
• Manufacturing / building materials industry preferred but not required.
• Ability to read bid specifications and blueprint reading a plus
• Technical knowledge, installation experience, engineering skills are a definite plus.
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• CRM/Salesforce, Epicor, and Quotable experience preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands/ fingers to push, handle or feel, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception. The noise level in the work environment is usually moderate.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Bradley, we seek diversity. Embracing diversity only enhances our work culture, and is essential to living our values and achieving our business goals. Because of our differences, we are able to drive innovation while enhancing our customer experience. We are committed to creating a family environment where all employees are included, and treated with dignity and respect.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Pre-employment drug screen required.

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