• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed for the largest/most complex/enterprise-wide projects. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
• Manage and assume accountability for all aspects of the largest/most complex/enterprise-wide projects related to delivery of client software and services including:
  • Acquiring and coordinating necessary resources to meet project needs.
  • Planning and tracking all project activity.
  • Guiding the client through release planning in support of the overall project schedule.
  • Tracking project hours and submitting project progress reports by due dates.
  • Monitoring and reviewing revenue recognition and bringing concerns to management as needed.
  • Managing scope, time, and cost to meet client commitments.
  • Managing communication throughout the team and stakeholders.
  • Managing the quality of project team deliverables.
  • Managing the project budget.
  • Documenting and reporting status and issues.
  • Identifying, reporting and managing risks; overcoming project obstacles.
  • Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
• Conduct planning sessions with the client's key functional leaders to create a series of documented management plans that specify the project plan and scope.
• Continually find ways to improve processes to ensure an efficient and effective client experience. Implement process improvement initiatives.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• May be responsible for ensuring assigned clients pay invoices in a timely manner and/or assist Tyler collections in obtaining payment for delinquent/past due accounts.
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third party vendors or clients.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
• Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.
• Learn, use, and follow all internal standards for process and project tracking.
• Mentor and provide guidance to less experienced staff.
• Maintain the project team's calendar commitments by keeping all project event information current.
• May identify add-on sales opportunities and manage contract addendum and purchase orders.
• Travel to client site as needed.
• Perform other duties as assigned.

Plano, Texas | Remote

25-50%

Salary will generally fall between $69,797 - $160,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.