25% Builds customer relationships by accommodating customer's requests relating to reasons they have been designated to Customer Care. Provides promotional information and services to customers and Sales Consultants 25% Resolves unusual customer concerns that may require additional support or attention by communicating with the Sales Team, Sales Management and department

Provides repair services to customers in a courteous and professional manner including escalation and more advanced and difficult issues. May also provide installation services to customers on an as needed basis. Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services. Provides leadership to team membe

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES Conducts face to face calls on 30 to 40 offices per day to discuss educational programs and technology offering. Attends all training classes and events as directed by Regional Manager. Plans, organizes and implements effective strategies using all company programs, tools and initiatives to increase market share Maintains comm

Works with leadershipto coordinate efforts and resolve issues. Works with the department prioritizing work assignments and act as a liaison with other departments. Performs a variety of tasks/projects that address the needs of the department. Participates in special projects and performs other duties as required. GENERAL SKILLS & COMPETENCIES Good time management Attentio